Account Registration Data
When you register for an account on sadbiscuit.com we collect the following information to help create your user account:
• First Name
• Last Name
• Email Address
• IP Address
Purchases, Orders and Subscriptions Data
When you make a purchase through our online shop or update your account details, in addition to the data listed above we may also collect the following information to help process and fulfil your purchase, order or request:
• Billing Address
• Shipping Address
• Telephone Number
• Details of your order
• Payment details
• Unique payment identifier
• Payment provider identifier
• IP Address
Print Services Data
When using our risoprint order services in addition to the data listed above we may collect the following information to help process and fulfil your print order:
• Technical order details
• Type of print product (eg. flyer, booklet, poster)
• Additional delivery preferences
• Project Title
• User uploaded artwork and image files (eg. PDF, JPEG, PNG)
We keep copies of all finished work printed on our machines for our archive. We would never sell or distribute this finished material, and is for internal reference only. During the print process, we generate various ‘mis-prints’, and regularly re-print onto these, which we finally recycle. Elements of your artwork may be featured as part of our own ‘Sad Biscuit’ products – for example our notepads or notebooks.
Our portfolio page is a curated visual archive featuring print work from our customers and workshop attendees. This archive helps to showcase the multitude of techniques and creative possibilities riso printing can provide, as well as promote the incredible work of the artists and designers who use our print services.
By using the print services on our website, at our studio or at one of our hands-on workshops, you consent that we may choose to feature your artwork on our portfolio page.
Information collected or volunteered by you to feature artwork on our portfolio page may include:
• Your Name
• Portfolio or Website Link
• Visual representation or your print work (JPEG/PNG)
If you see your artwork uncredited on our portfolio page or wish for us to update your information you can contact us using the dedicated form below:
Tag Your Artwork →
If you wish to remove your artwork from our portfolio page you can request deletion by getting in touch via email or using our contact form:
General Contact Form →
Newsletter Sign Up
When you register for a Sad Biscuit studio account on our website we also ask if you wish to subscribe to our email newsletter.
You can choose whether or not to sign up at registration or at any time by completing one of the sign up forms found across our website.
You can unsubscribe from our newsletter at any time or change your preferences by clicking the respective links in our newsletters or getting in touch.
*We use the popular service MailChimp to help deliver our newsletters.
Print Order Artwork
When using our online print order services you may choose to upload your artwork files directly with your submission using our online forms (eg. in PDF, JPEG or PNG format).
In this case, artwork files are send to us by mail. This allows us to access your artwork files efficiently for preparing and processing your order. These files will be deleted when the printjob is finished.
Any artwork showcased on our portfolio page is not directly linked to Sad Biscuit Studio user accounts. If you wish to update the information used to credit you or remove your artwork from our portfolio page, please consult the ‘portfolio Data’ section above for more information on how to do this.
CONTACT FORMS AND EMAIL COMMUNICATION
We use various contact forms across our website to help our customers tailor custom print orders, provide additional information when signing up to our workshops, update the data we hold and to streamline general requests and queries customers may have.
Data submitted via our contact forms may include contact information, order details, artwork files, delivery information and technical data such as IP addresses and date stamps.
This entry data is stored securely in our database and transferred via email so we can process customer requests efficiently. We do not share contact form data with third parties or use data submitted via our contact forms for marketing purposes unless explicitly stated and at the user’s consent.
We may keep customer requests sent via our contact forms and email communications for up to 10 years.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information. Login cookies last for two days. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Site Functionality and General Cookies
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles and pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if the visitor has visited the other website.
We use Google Analytics on sadbiscuit.com to monitor visitor traffic, measure site performance and help us improve our products, services and tools.
Find out more about how Google uses information sent from your browser here: https://policies.google.com/privacy/partners
Google Analytics Advertising Features
As per the Policy Requirements for Google Analytics Advertising Features, we notify users that in addition to the standard implementation of Google Analytics, Google Analytics Advertising Features are also enabled on this site.
These analytics advertising features are enabled to help us better understand our audience and include demographic and interest-based reporting of our visitor traffic.
As per Google’s policy we do not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google advertising product or feature.
As such, we do not combine or use Google Analytics data in conjunction with Sad Biscuit Studio user account data.
Visitors can opt-out of the Google Analytics Advertising features via their Google Account Settings, Ad Settings, Ad Settings for mobile apps and other available means for consumer opt-out.
WHO WE SHARE YOUR DATA WITH
Our website runs on the platform WordPress – by default WordPress does not share any personal data with anyone.
We use several third-party add-ons to help run our day-to-day business, fulfill customer orders, process payments and provide our services. Dependent on the request involved, these parties may include (with links to respective policies for reference):
• Paypal (Policy →)
• WooCommerce (Policy →)
• Bpost (Policy →)
• MailChimp (Policy →)
• Gmail/Google (Policy →)
We only share necessary data (eg. payment, contact and shipping information) to help process requests and orders.
Your data may also be temporarily shared with our trusted technical support partners and web development team to help resolve queries you may have regarding your account or to troubleshoot technical issues that have arisen with our online services.
WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
• Order information like what was purchased, when it was purchased and where it should be sent.
• Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
HOW LONG WE RETAIN YOUR DATA
User Account Data
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We hold this data indefinitely, until users decide to close their online accounts with us or Sad Biscuit Studio ceases to operate.
We may retain communications data sent via email or through our contact forms for up to 10 years.
WHAT RIGHTS DO YOU HAVE OVER YOUR DATA
If you have registered an account on this site you can view and manage your data via your account dashboard:
Go to My Account →
Equally, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can make a data request or delete your account and data by using our Contact Form:
Contact Form →
WHERE WE SEND YOUR DATA
Our main website servers are hosted in Europe. You can find a list of our third-party services above, under ‘Who we share your data with’ with links to said third-party privacy policies in regards to data processing.
HOW WE PROTECT YOUR DATA
We have taken the necessary steps to ensure our customer data is protected and secure at all times.
We use SSL encryption, two-factor authentication (where possible) and security tools from our hosting and service providers to help monitor and protect our website.
We have put in place sufficient physical and digital methods to protecting the data we hold and train our staff to comply with best practices regarding data privacy and security.
DATA BREACH PROCEDURES
If we detect a data breach or compromise in our systems we will notify affected users within 72 hours of discovery. We will immediately notify and mobilise our technical support partners to help resolve any issues quickly and effectively.
If you have any privacy concerns or questions about your data you can contact us via email email@example.com
Data Protection Officer:
Loulou Jaoo Da Costa
Director, Sad Biscuit Studio
[This policy was last updated on 06 February 2020]